Claims Center
We're here when
you need us most.
Filing a claim is stressful. We've made it straightforward. Find your program below, call the right number, and our team handles the rest.
What to do right after an incident.
No matter which program you're insured under, these four steps apply immediately after any accident or loss.
01
Stay safe first
Move vehicles out of traffic if possible. Check for injuries. Call 911 if anyone is hurt or there's significant damage.
02
Document everything
Photograph the scene, all vehicles, license plates, damage, and road conditions from multiple angles.
03
Exchange information
Get name, license, insurance info, and contact details from all other drivers. Get witness names if available.
04
Call Pouch Claims
Report the claim as soon as safely possible. The sooner you call, the faster we can begin the process.
Artisan Contractor Auto · Claims
Artisan Contractor Claims
Underwritten by Redpoint County Mutual Insurance (PNC) · Admitted · AZ · IL · IN · NM · TN · TX · UT
Artisan Contractor
Claims Contact
All Artisan Contractor commercial auto claims are serviced by Pouch and Redpoint County Mutual Insurance. Use the contacts below to report a loss.
Mailing Address
3813 Green Hills Village Drive Nashville, TN 37215
Written correspondence
Claims line available· Pouch team M–F 8:30 AM – 5:00 PM CST
Artisan Claims Process
Call the claims line above
Report the loss as soon as possible. A claims representative will open your file and assign a claim number.
Receive your claim number
You'll receive a confirmation with your claim number and assigned adjuster's contact information.
Submit documentation
Provide photos, police report (if applicable), driver information, and any other requested documents to your adjuster.
Vehicle inspection
An appraiser will inspect the vehicle to assess damages. For total loss situations, ACV is determined at this stage.
Resolution
Your adjuster will walk you through settlement options, repair authorization, or total loss payout as applicable.
Have These Ready When You Call
Policy number
Date, time & location of loss
Description of what happened
Other driver's name & license
Other driver's insurance info
Police report number (if filed)
Photos of damage & scene
Names of any witnesses
Vehicle VIN & plate number
Description of injuries (if any)
What to Expect
Initial contact within 1 business day
Your assigned adjuster will reach out to confirm receipt and gather initial details.
Investigation & documentation review
Redpoint / PNC reviews all submitted materials. Liability determination typically within 15–30 days.
Physical damage appraisal
For Comp or Collision claims: vehicle inspection scheduled. ACV basis — no stated value available.
Physical Damage — ACV Basis Only
All Comp and Collision claims are settled on an Actual Cash Value (ACV) basis. Stated value coverage is not available under this program.
BI/PD Deductible Applies
A $500 per-claim deductible applies to Bodily Injury and Property Damage claims per policy terms. Review your dec page for your specific deductible amount.
Trailers on Stated Value
Trailer claims are settled on the Stated Value declared at policy inception. Permanently attached equipment value is included in the stated amount.
Don't Admit Fault at the Scene
Do not admit fault or make payments at the scene. Exchange information only and let the claims team handle liability determination.
Things good to know about claims.
Across both programs, here's what applies to every Pouch policyholder.
Don't admit fault
Never admit liability at the scene of an accident — verbally or in writing. Exchange information only. Liability is determined through the claims investigation process, not at the scene.
Document everything, immediately
Take photos before vehicles are moved if safe to do so. Capture all damage, all vehicles involved, license plates, road conditions, skid marks, and any relevant signage. More is always better.
Report promptly
Report the loss to Pouch/your carrier as soon as safely possible — the same day if you can. Delayed reporting can complicate the investigation and may affect your coverage outcome.
Get the police report
If law enforcement responds to the scene, always request the incident report number before leaving. If they don't respond, you may be able to file a report at your local police department or DMV.
Limit social media posts
Do not post about an accident, injuries, or the incident on social media while a claim is open. These posts can be discoverable and may affect your claim's outcome.
Keep your adjuster informed
Respond promptly to your adjuster's calls and emails. Provide requested documents quickly. The faster information flows, the faster your claim resolves.
Claims FAQ
Common claims questions.
My vehicle was damaged. Is physical damage covered?
Only if you selected Comprehensive and/or Collision coverage when your policy was issued. Both are optional under the Artisan program. Check your declarations page to confirm. All physical damage is settled on an ACV (Actual Cash Value) basis — stated value is not available.
My driver had an accident while on a DoorDash delivery. What do I do?
If the DoorDash app was active at the time of the incident, this is an on-platform loss — file directly with DoorDash, not Pouch/FAC. The Micro-Fleet Rideshare FAC program only covers off-platform exposure (app off). FAC will verify app status via telematics data.
How long does a claim typically take to resolve?
Simple liability-only claims with clear documentation can resolve in 15–30 days. More complex claims involving injuries, disputed liability, or multiple parties may take longer. Your adjuster will keep you updated throughout the process.
The other driver was at fault. Will my rates go up?
Not-at-fault accidents are treated differently from at-fault accidents in our rating model. Contact Pouch Underwriting at (844) 768-2448 Press 3 to discuss how a specific incident may affect your renewal.
My driver's telematics device wasn't installed at the time of the loss. What happens?
Missing telematics data is a serious issue under the Micro-Fleet program. Without device data, it may be difficult to verify off-platform status, which could complicate your claim. Contact FAC and Pouch immediately and explain the situation. Ensure all vehicles have active telematics at all times.
Can I choose my own repair shop?
For Artisan Contractor Comp/Collision claims, your adjuster will explain approved repair options. For Rideshare — physical damage is not covered under this program, so repair shop selection is not applicable through Pouch/FAC.
Need to file right now?
Use the right number for your program. A real person answers.
Not sure which program you're on? Check your declarations page or call Pouch at (844) 768-2448.